Refund & Dispute Resolution Policy

At Know my Device, we are committed to providing high-quality digital services such as SEO, PPC management, and online support. Your satisfaction is important to us. This policy outlines how we handle refund requests and resolve disputes fairly and transparently.

Refund Policy

Our services are digital and customized, which means refunds are limited. Refunds may be issued in the following situations:

  • Duplicate payment made by the client
  • No service was delivered, and no work was initiated
  • A technical error from our side prevented delivery

Refund requests must be submitted within 24 hours of the original purchase. If approved, refunds are processed within 3–5 business days to the original payment method.

Dispute Resolution

If you're dissatisfied with the service or have concerns, we encourage you to reach out before initiating any chargeback. Most issues are resolved quickly through communication.

  • Send your concern within 3 days of receiving the service
  • We respond within 24–48 business hours
  • We aim to resolve all genuine disputes respectfully and professionally

We value open communication and aim to maintain long-term client relationships.

Contact Us

For any refund or dispute-related queries:
Email: hello@knowmydevice.com

Last updated: April 2025

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