Refund & Cancellation Policy

At Know My Device, we take pride in offering high-quality digital services. Since our services are delivered virtually and tailored specifically to each client, we maintain a clear Refund and Cancellation Policy to ensure transparency and fairness.

1. Digital Services & Non-Tangible Nature

All services offered by Know My Device — including SEO, PPC, device consultation, and campaign support — are non-tangible, digitally delivered solutions. Once a service has been initiated or delivered, it cannot be returned or revoked.

2. Refund Eligibility

We offer refunds only under the following circumstances:

Duplicate payment was made by the client
Service was not delivered as promised and no work was started
Technical failure on our end that prevents service delivery

All refund requests must be made within 24 hours of purchase.

3. Cancellation Policy

Clients may cancel a service request within 1 hour of booking, provided that the service has not yet been initiated. Once our team begins consultation, campaign work, or technical review, the order cannot be cancelled.

4. How to Request a Refund

To request a refund or report any billing issue, please contact our billing department at:

Email: hello@knowmydevice.com
Include your full name, email used during purchase, transaction ID, and a brief explanation.

5. Processing Time

If approved, refunds will be processed within 3–5 business days via the original payment method. Delays may vary based on your bank or payment provider.

Last updated: April 2025